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Yeah, I'll Demo It


Sales Reps
jobs@aptela.com
Aptela is looking for aggressive inside sales representatives. This is an opportunity to sell into a multi-billion dollar market in its infancy with a leading edge offering that customers become fanatical about. Must-haves are: aptitude for technology, enthusiasm, and a desire to win both individually and as part of a team. Prior telecom or technology sales experience is helpful, but not mandatory. In addition to the obvious need to close business with a mix of 60% provided leads and 40% self-generated ones, successful candidates will quickly grasp new technology and have quality organization skills (accurate pipelines and win-loss reporting are important).
 


Network Operations Center (NOC) Technician
jobs@aptela.com
NOC Technician provides 24x7 supports for a VOIP NOC and customer Support. Monitors and supports critical Network elements using real time alarming faults, analysis, notification, trending of faults and escalation results.

Initiates, updates, and tracks network trouble tickets as well as creates network alerts for customer notification. Performs pro-active network elements and routine health checks as part of normal surveillance activities. Coordinates timely restoration and management of all Vendors to isolate and resolve outstanding issues.

Candidate will perform trouble tracking, coordination, notification, escalation and documentation to resolve efficiently minimizing customer impact.

Candidate will work with Customers to resolve routing and Voice Quality issues. Candidate will assist with VOIP installations and service delivery.

Follows NOC procedures to ensure proper troubleshooting and validation of specific trouble conditions.

Job Requirements

  • Knowledge of Data and Voice
  • Understanding of VOIP protocols; SIP, RTP is a plus
  • Strong knowledge of IP and LAN troubleshooting
  • Strong customer service skills
  • Understand ISDN PRI and telecom experience
  • Understanding of T1s and remote testing of T1s is required
  • Hands on UNIX is a plus


 



Junior System Administrator
jobs@aptela.com
Responsibilities include installing, upgrading and managing on-site linux servers. Hardware installations and kernel compilation skills are required. The primary role of this job is linux server administration, and knowledge of Samba is a big plus. Candidates will also be involved in end-user support in a Windows environment - troubleshooting, installing apps, managing virus & spyware protection and patch management.
 


Implementation Specialist
jobs@aptela.com
Implementation specialist to get new customers provisioned in a timely manner and make sure they’re starting out on the right foot. This means working with a suite of web-based tools used to get customers systems set up, ensuring that appropriate setup information and authorizations are in place, interfacing with the customer and suppliers, managing vendors, and - most importantly - managing the process to ensure timely service and a quality service experience. Requires a good working knowledge of Excel and other common office automation, technical aptitude with ability to quickly learn new systems, excellent attention to detail, and the ability to intelligently juggle and prioritize.
 




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