Aptela Exclusive Features
EasyIVR
Much more than an auto-attendant, Aptela gives your business Enterprise-grade Interactive Voice Reponses with an easy, menu driven interface that gives you total control over how customers interact with your business.
Find-Me with Call Blast
Allows each employee's inbound calls to ring up to five numbers at once.
Call Toggling
Transfer calls easily from your desk to cell, or vice-versa, in an instant.
Mobile Controls
Enables what is usually desk-set functionality, like transfers, conferencing and announcements, to be accessed from any phone including your home or cell phone.
Power Conferencing
Includes easy-to-use conferencing that lets you get rid of external conference services, plus powerful push conferencing that lets you instantly spin up conferences with a single click.
Instant Help Desk
Automated screen pops deliver instant help-desk capability so customers and prospects are always handled professionally.
Multiple Call Trees
Have a different call treatment for day, night, lunch, or any other time, and switch between them in an instant , or automatically by schedules.
Aptela Dispatch (coming soon!)
An Automated Call Distributor with Enterprise-grade features that can be instantly added to any department as you need it. Ideal for sales and support queues.
Call Save
Enables calls to be recorded at any time, including from cell phones, at a moments notice.
BlastTalk
Instantly blast voice messages to any number of recipients either inside or outside your company from any phone, including your cell phone.
Virtual Assistant Pack
The industry's most powerful combination of user productivity features, including call screening, caller announce, voice email, variable hold and transfer messages, and much more.
One-key Voicemail Access
Securely get your voicemail from your mobile or office phone.
Even More Business Changing Features
Works with any phone
Works with all types of phones: cell, home, or office. Aptela can complement an existing phone service or system, or replace it.
Instant Business-grade VoIP
Replace your old phone service with business-quality VoIP with plug-and-play simplicity, or combine VoIP service with your old phone lines.
Nationwide local numbers
Keep your own number, or choose new numbers nationwide.
Never Get a Busy Signal
Virtually unlimited capacity lets every caller or fax get through right away.
Integrated CRM
A range of powerful CRM features including integration with Outlook and Salesforce.com.
Your customized company greeting studio recorded for top quality.
Virtual Departments
Enable powerful call distribution to radically improve sales and service.
Universal Directory
Let caller find staff by name.
Voicemail to email
Send your voicemails to 1 or more email addresses.
Call Screening / Announce
Hear the person calling you and then choose to accept the call or transfer to voicemail or another extension.
Caller ID
See who is calling you based on their phone number.
One Number Service
Get Fax, Phone and Cell through one number.
Customizable greetings
Control what caller hears when your phone is answered.
Unavailable Greeting
Customizable greeting when you're not available.
Music On Hold
Caller hears music when on hold or waiting to connect.
Custom Music/Message
Upload your own hold music or marketing messages.
Call Transfer
Transfer callers to voicemail, an extension, or any phone number.
Speed Dial
Maintain a speed dial list of commonly used numbers.
One Click Return Call
Return voicemails with a single button.
Attendant (operator)
Assign a personal attendant/operator if you're not available.
Realtime Online Call History
See all of your call history online in real time.
Realtime Current Usage
See all of your current (and past) usage details.
Web & Phone Administration
Fully control your account using the web or the phone.
Fax Features
Fax-to-Email
Forwards your faxes to one or more email accounts.
Send faxes
Send any message with any attachments as a fax.
Large Online Fax Storage
Web access to faxes
Retrieve your faxes from any internet device.
Fax Blast
Send faxes to large groups of recipients.
Notification/Paging Features
Notifications of voicemails
Get notifications to your cell phone, email, or pager when any voicemail arrives, or just for specific ones.
Notifications of fax
Get notifications to your cell phone or email.
Notifications of emails
Get notifications to your cell phone or email.
SMS notifications
Text message notifications to your cell phone.
Other Features
Web Access
Manage emails, faxes, and voicemails from Aptela web interface.
Address Book / Contacts
Store an unlimited number of contacts online.
Lookup contacts by phone
Call a contact or lookup their address using the phone.
Unmatched reliability
Get better reliability than on-premise systems, and be in operation even if your phone lines go down.
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